Frequently Asked Questions
1 - HOW CAN I REGISTER?
Click on Create Account and correctly fill in all the requested information.

2 - IS THE REGISTRATION VALID ONLY FOR ONE MONTH?
The validity of the registration increases every time you place an order.

3 - I REGISTERED, MADE ONLINE PURCHASES, BUT I DON'T HAVE ONLINE ACCESS, WHAT SHOULD I DO?
You will need to contact us to verify the situation.

IMPORTANT NOTE: HAVING ONLINE ACCESS DOES NOT MEAN YOU HAVE A CUSTOMER PROFILE. TO HAVE A CUSTOMER PROFILE, YOU MUST MAKE A PURCHASE OF €100 + VAT. EVEN WITH AN ONLINE CUSTOMER PROFILE, THE MINIMUM PURCHASE VALUE IS ALWAYS €50.

4 - I REGISTERED, BUT I DON'T REMEMBER MY PASSWORD?
On the Login page, click on "Recover Password" and follow the steps. If you are unable to do so, please contact us.

5 - IF I DELETE MY ACCOUNT, CAN I REACTIVATE IT?
No, once your account is deleted, it is no longer available. However, you can create a new account.

6 - WHO CAN MAKE PURCHASES?
All people who have an open business activity (retailers, hairdressers, beauticians, etc.).

7 - CAN I BUY PERSONALLY?
We do not sell to the general public. It is exclusive to retailers.

8 - WHAT IS THE MINIMUM VALUE FOR ONLINE PURCHASES?
The minimum value for online purchases is always €50 + VAT.

9 - HOW DO I MAKE A PURCHASE?
Follow the instructions on How to Buy.

10 - DOES THE ITEM VALUE INCLUDE VAT?
The price displayed is without VAT, which is added at the end of the order.

11 - HOW LONG DOES IT TAKE TO DELIVER THE ORDER?
  • 24H\48H for Continental Portugal.
  • 7 to 10 working days for Portugal Islands (the duration of the order varies depending on the weight).
12 - HOW CAN I TRACK MY ORDER?
A tracking number will be sent to you so that you can track your package.

13 - I SELECTED THE CREDIT CARD PAYMENT METHOD AND CANNOT PAY, WHAT SHOULD I DO?
You will receive a link by email to make the payment. If you do not receive it, contact us and we will send a new email to make the payment.

14 - WHAT ARE THE MEASUREMENTS (STANDARD) OF THE ITEMS?
Short necklaces - 45cm + 5cm extension
Long necklaces - 70cm + 5cm extension
Bracelets - 17 cm + 3 cm extension
Men's bracelets - 21cm

15 - ARE THE ITEMS ALLERGENIC?
Items that are allergenic have the information in their description. Stainless steel is hypoallergenic; however, in rare cases, there may be a possible allergy.
 
 
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